At Jisi Global Traders, we value your trust and want you to shop with complete confidence. If you’re not fully satisfied with your purchase, our Refund & Returns Policy ensures a smooth and fair process for every customer.
Last Updated: August 2025
📦 1. Return Eligibility
You can return a product if:
✅ It is within 30 days of delivery.
✅ The item is unused, unopened, and in its original packaging.
✅ You have the receipt, invoice, or order number.
❌ Returns are not accepted for:
Customized or special-order items.
Products damaged by misuse.
Clearance or final-sale items.
⏳ 2. Return Timeframes
Domestic Orders (USA): Returns must be initiated within 30 days of delivery.
International Orders: Returns accepted within 45 days, due to longer shipping times.
📬 Get Instructions – We’ll provide a return authorization and shipping address.
🚚 Ship Back the Product – Pack it securely in original packaging.
💵 Receive Your Refund/Replacement – After inspection, we’ll process your request within 5–10 business days.
💳 4. Refund Process
💰 Refunds are issued back to the original payment method used at checkout.
⏳ Processing time may vary depending on your bank or payment provider.
🚫 Shipping fees are non-refundable (unless the return is due to our mistake or a defective product).
🚚 5. Return Shipping Costs
Customer’s Responsibility: If you change your mind or ordered the wrong item, you cover the return shipping cost.
Our Responsibility: If the product was faulty, damaged, or incorrect, we cover all return shipping expenses.
⚠️ 6. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect:
📸 Please email us photos of the product within 48 hours of delivery.
✅ We will arrange a replacement or full refund at no extra cost.
🌍 7. International Orders
Customs duties, import taxes, and fees are non-refundable.
Customers are responsible for international return shipping (unless the item is defective or incorrect).
🧾 8. Exchanges
🔄 We currently do not offer direct exchanges.
✅ Instead, return your item and place a new order.
📞 9. Contact Us
Need help with your return or refund? Our support team is here 24/7.
📧 Email: info@jisiglobaltraders.com 📞 Phone: +1 214 639 8350 📍 Address: 7901 4th St N #28854, St. Petersburg, FL, 33702, USA
✨ At Jisi Global Traders, we stand by the quality of our products and services. Our Refund & Returns Policy is designed to give you peace of mind and ensure your shopping experience is worry-free.
