At Jisi Global Traders, your satisfaction is our top priority. If you are not completely happy with your purchase, we make returns simple and hassle-free. Please read our return guidelines below.
📦 1. Eligibility for Returns
You may return a product if:
✅ It is within 30 days of delivery.
✅ The item is unused, unopened, and in its original packaging.
✅ You have the proof of purchase or order confirmation.
❌ Items that are damaged due to misuse, customized orders, or final-sale items are not eligible for return.
⏳ 2. Return Timeframe
Domestic (USA): Returns must be requested within 30 days of receiving the order.
International Orders: Returns are accepted within 45 days of delivery due to longer transit times.
🛠 3. Return Process
✉️ Request a Return Contact us at 📧 info@jisiglobaltraders.com with your order number and reason for return.
📬 Receive Return Instructions Our team will provide you with a return authorization and instructions.
🚚 Ship the Item Back Send the item back in its original packaging to the return address provided.
💵 Refund or Replacement Once inspected, we’ll issue a refund, store credit, or replacement within 5–10 business days.
💳 4. Refunds
💰 Refunds are issued to the original payment method used at checkout.
⏳ Processing times may vary depending on your bank or payment provider.
⚠️ Shipping fees are non-refundable (unless the return is due to our error or a defective item).
🚚 5. Return Shipping Costs
📦 Customer Responsibility: You are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
✅ Our Responsibility: If we shipped the wrong or faulty product, we cover all return costs.
⚠️ 6. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
✅ We will quickly arrange a replacement or full refund at no extra cost.
🌍 7. International Returns
For international orders, customs duties, taxes, or additional fees are non-refundable. Customers are responsible for return shipping unless the return is due to our mistake.
📞 8. Contact Us for Returns
If you need help with a return, reach out anytime:
📧 Email: info@jisiglobaltraders.com 📞 Phone: +1 214 639 8350 📍 Address: 7901 4th St N #28854, St. Petersburg, FL, 33702, USA
✨ At Jisi Global Traders, we strive to make your shopping experience worry-free. Our Product Return Policy ensures that you can shop with confidence knowing we’ve got you covered.
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