❓ Frequently Asked Questions (FAQ) – Jisi Global Traders
We know you may have questions about our services, products, and processes. Below you’ll find answers to the most commonly asked questions.
🛒 Ordering & Shopping
Q1: How do I place an order with Jisi Global Traders? ✅ Simply browse our catalog, add products to your cart, and proceed to checkout. For bulk or wholesale inquiries, you can contact us directly at 📧 info@jisiglobaltraders.com.
Q2: Do I need an account to place an order? 👤 Creating an account is recommended for faster checkout and order tracking, but you can also shop as a guest.
Q3: Can I change or cancel my order after placing it? ✏️ Yes, if the order hasn’t been shipped yet. Please contact our customer support team immediately for assistance.
🚚 Shipping & Delivery
Q4: Do you ship internationally? 🌍 Yes! We deliver products worldwide through our trusted logistics partners.
Q5: How long will my order take to arrive? 📦 Delivery times vary depending on your location:
Domestic (USA): 3–7 business days
International: 7–21 business days
Q6: How can I track my order? 🔎 You’ll receive a tracking number via email once your order is dispatched. You can also use our Track My Order page.
💳 Payments & Pricing
Q7: What payment methods do you accept? 💳 We accept major credit/debit cards, PayPal, and secure online payment options. For wholesale clients, bank transfers are also available.
Q8: Are prices listed in USD only? 💰 Yes, all prices are displayed in USD. For international buyers, currency conversion depends on your payment provider.
🔄 Returns & Refunds
Q9: What is your return policy? ♻️ We offer a 30-day return policy on eligible products. Items must be unused, in original condition, and with packaging intact.
Q10: How do I request a refund? 💵 Contact us at 📧 info@jisiglobaltraders.com with your order details. Refunds are processed within 5–10 business days after approval.
🛠 Products & Quality
Q11: Are your products authentic and high-quality? 🏆 Absolutely. We source directly from trusted suppliers and manufacturers to ensure genuine, high-quality goods.
Q12: Can I request specific products not listed on your site? 🔍 Yes! We specialize in custom sourcing. Contact us with your requirements, and our team will help.
🤝 Wholesale & Business Buyers
Q13: Do you offer wholesale pricing? 📊 Yes, wholesale and bulk pricing is available. Contact us directly for quotations.
Q14: Can you handle large B2B international shipments? 🚢 Yes, Jisi Global Traders provides B2B global trade solutions with efficient shipping and logistics support.
📞 Customer Support
Q15: How do I contact customer service? 📧 Email: info@jisiglobaltraders.com 📞 Phone: +1 214 639 8350 📍 Address: 7901 4th St N #28854, St. Petersburg, FL, 33702, USA
✨ At Jisi Global Traders, our goal is to make your shopping and business experience simple, transparent, and reliable. If your question isn’t listed here, feel free to reach out anytime!
